A shared brain for your supply chain team.

When Augie encounters a question it can't answer from documented sources, it reaches out to designated subject matter experts via Zoom, email, or chat. Once someone responds, Augie captures that answer, adds it to the knowledge base, and uses it going forward. If multiple people provide conflicting answers, the system flags it for review so you can standardize the response. This turns undocumented tribal knowledge into institutional knowledge that persists even after employees leave.

Knowledge Hub has robust permission controls at multiple levels – by user group, by file, and even at the row or column level within structured data. For example, you can ensure drivers only see operational information while finance teams can access margin and revenue data. When someone asks Augie a question, it knows their role and permissions, and only provides information they're authorized to see.

Knowledge Hub meets people where they already work – no need for a separate tab or new system. It can be embedded in your TMS, employee hub, Zoom, Slack, Teams, or Google Chat. For drivers, it supports both voice and chat interfaces, so they can get answers while on the road or at a facility.

 Knowledge Hub can ingest from multiple sources:

• Documents: PDFs, Word docs, PowerPoints, spreadsheets

• Websites: Company sites, internal wikis, knowledge bases

• Structured data: Snowflake data lakes, databases, TMS, ERP, CRM systems

• Communication channels: Shared inboxes, email threads, call transcripts

• Real-time sources: Chat conversations, Zoom meetings

Augie will acknowledge that it doesn't have the answer and can take several actions based on your preferences: (1) route the question to designated experts for response, (2) provide a phone number or direct contact, (3) initiate a warm handoff by connecting the person to a live representative while sharing the conversation context, or (4) log the question for your team to address and update the knowledge base. You define how many attempts Augie makes before escalating – it could be as few as one exchange to avoid frustrating users.

Unlike horizontal platforms or generic chatbots, Knowledge Hub is purpose-built for freight and logistics with a deep understanding of how your business actually works. Here's what sets it apart:

• Freight-specific ontology: We understand the relationships between loads, carriers, lanes, drivers, shippers, equipment, and facilities – not just keywords. This means more accurate answers without the guesswork that general LLMs require.

• Unified structured + unstructured data: Most tools handle either documents OR databases, but not both intelligently. We combine operational data from your TMS with tribal knowledge from emails and calls, giving complete context for every answer.

• Built-in permissioning: Rather than treating knowledge as universally accessible, we enforce role-based, row-level, and column-level permissions so drivers, finance teams, and operations see only what they should.

• Embedded everywhere: Instead of forcing users to learn a new tool or switch tabs, Knowledge Hub lives inside your existing workflow – your TMS, driver app, Zoom, Slack, or wherever your team already works.

• Continuous learning with human oversight: When Augie doesn't know something, it actively reaches out to subject-matter experts, captures their responses, identifies conflicting answers, and builds institutional knowledge over time – with proper governance.

• Designed for action, not just search: Knowledge Hub doesn't just retrieve information – it powers Augie to complete complex workflows, make decisions, and take actions based on your SOPs, turning knowledge into operational capability.

The result is a knowledge system that understands your business, works how you work, and gets smarter every day without losing the human judgment that makes logistics work.

Knowledge Hub was built to launch seamlessly in your organization. Start by uploading your SOPs and documentation – Knowledge Hub can query those immediately. From there, we can pull structured operational data from your loads and TMS. For deeper integration, we support both API connections and Snowflake data sharing to unlock richer, more comprehensive insights.

We’ve already built out integrations with top TMS partners, letting you unlock critical knowledge from day 1. Augment has deep partnerships with many key systems of record and execution. If your team has a particular integration in mind, we can make it happen!

You're in complete control of your data retention policies. While Knowledge Hub is designed to build institutional memory over time, we understand that different types of information have different lifespans and compliance requirements.

We work with you to establish retention policies that meet your regulatory requirements, privacy standards, and business preferences – so Knowledge Hub becomes a trusted system of record, not an uncontrolled data accumulation.

Yes, Knowledge Hub supports SMS for easy access – which is especially useful for drivers who need quick answers. We're continuously expanding our interface options to ensure your team can access knowledge in the way that works best for them.